Important Details For
Playhouse Delivery - PLEASE
Your playhouse is very heavy.
Depending on it's size, it can weigh from 350 lbs up to
3,500 lbs. Therefore, it is shipped from the factory via
common carrier truck companies. They are not the same as UPS
or FedX. All Cottage Playhouse prices exclude
After you order your
playhouse, the order is processed the same day and forwarded
to the warehouse where your order is fulfilled. Once your
playhouse is shipped, we will have tracking information that
we can forward to you. Typically, the trucking company will
call you a day or two prior to delivery to make final
arrangements. Please provide a daytime phone number
for the trucking company to call.
DETAILS ABOUT YOUR DELIVERY
You are responsible for
unloading the truck unless a liftgate is ordered. Please
discuss with us about liftgate availability when The
driver of the truck does not have to help unload.
Once the bands are cut the individual pieces weight
40-50 lbs for the smaller kits. For the larger kits the
individual pieces will weight 70-80 lbs. Liftgates are
not available for some of the larger kits. This means
that you or your designated person must be
present when the truck arrives.
You are responsible to
note on bill of lading if there are damaged items. If
items are damaged and it is noted on the bill of lading
we require pictures to verify the damage and the panels.
We reserve the right to determine the extent of damage,
and whether it can be repaired or must be replaced.
Due to the nature of the
playhouses, they are not returnable. Once our
kits are opened the package basically expands 3-4 fold
and becomes very difficult to ship). ALL SALES ARE