Our standard policy is that all sales are final. BetterPlayhouses does not generally accept returns unless there was a defect in workmanship and/or manufacturing or there was damage during shipping. This is primarily due to the high costs involved which are set by the manufacturers.

However, there are rare cares when we will consider receiving a item to be returned. If there are extenuating circumstances please call us to discuss the matter.

Our customer service department is always interested in working with our valued customers. If you have any questions regarding a product you purchased from BetterPlayhouses.com, please contact our customer service department at 1-800-987-4337 during normal business hours which are Monday through Saturday from 8am - 5pm (MST).

Thank you!